Every time I try this it boots Internet Recovery instead. Booting from the local Recovery partition (Command-R) does not work.I've been reading various articles and posts for the last few days to try and work out how to fix this, as follows: Unfortunately the warranty has no expired so any trip to the Apple Store will be quite expensive. On restarting the system showed a grey screen and a flashing directory symbol with a '?', then switched to the Prohibitory symbol. After waiting for several minutes to regain any kind of response, we did a hard reboot using the power button. I'm not sure what version this was but I assume Mavericks or Yosemite for reasons that will become clear.Īt the weekend the laptop seemed to grind to a halt and lockup while we were browsing the web.

At this point they also upgraded her to the latest OS X at the time. In 2013/14 it had an issue with the system files and when she took it into the Genius bar at Apple they reinstalled the OS (wiping all personal data in the process). My wife has a MacBook Pro that she bought new in 2012.

How to exit os x utilities